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The right people delivering valuable services make the difference. To effectively implement a technological project, we believe that developing an excellent working relationship with the client is crucial. You can purchase the best software money can buy, but if it is not utilized and applied by your end-users, then it is useless. We strive to give you and your users a very thorough understanding of the GBA Master Series solutions you have chosen to implement and the processes that accompany it. We are fully aware that introduction of new technologies affects an agency significantly. We emphasize successful change management and early-on acceptance by users. This allows your agency to be as self-sufficient as you wish regarding system administration. We also recognize the issues that need addressing before solution benefits are realized. Our multi-step implementation approach steers toward “production mode” as quickly as possible. Beyond simply installing software, we can provide five basic types of services: data services (data conversion and data collection), mapping services, GIS integration, training, and software support and maintenance. Services are delivered through on-staff specialists who provide hands-on experience. Our specialists can work as an extension of your staff throughout the duration of the implementation effort and bring the solutions on-line quickly. The result - your agency’s users can realize the system’s benefits sooner rather than later. We consider proper implementation a key to initial user acceptance and success in meeting client needs long-term. Proper configuration of the GBA Master Series® software applications and effective user training are critical services for which gbaMS has a proven track-record of client satisfaction. |
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The City of Pocatello, Idaho recently migrated from Stantec's IIMS to the GBA Master Series suite. The city chose to convert data for water, sanitary sewer and wastewater assets. |
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